Privacy Policy

Last updated: 17/04/2023

1. Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.wendymariemassagetherapy.co.uk. Any data Wendy Marie Massage Therapy hold will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998. This privacy notice provides you with details of how we collect and process your personal data.

You

You must be over 13 years of age to provide us with any data. It is very important that the information we hold about you is accurate - please let us know if your personal information changes at any time.

2. What personal information do we collect and how do we process it?

Personal data means any information that can be used to identify you, so it does not include anonymised data. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We may process the following types of personal data about you:

Communications that you send to us:

Whether it be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.

We process this data on the grounds of legitimate interests - for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.

Customer Data:

Includes data relating to any purchases of services such as your first and last name, title, billing address, delivery address, email address, phone number, contact details and purchase details.

We process this on the grounds of performance of contract - data to supply the services you have purchased and to keep records of such transactions.

User Data:

Information about how you use our website and any online services together with any data that you post for publication on our website or through other online services.

We process this on the grounds of legitimate interests - to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business.

Technical Data:

Information about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system.

We process on the grounds of legitimate interests - to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising, to grow our business and to decide our marketing strategy.

Marketing Data:

Information about your preferences in receiving marketing from us and our third parties and your communication preferences.

We process this on the grounds of legitimate interests - to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising, to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use any of the above data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests - to grow our business.

Sensitive Data:

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may have to cancel a service you have booked but if we do, we will notify you at the time.

We may have to process your personal data without your knowledge or consent where this is required or permitted by law. We will only use your personal data for the purpose it was collected for or a reasonably compatible purpose if necessary. We do not carry out automated decision making or any type of automated profiling.

3. How we collect your data

We collect data about you when you fill in forms on our site or by sending us emails. We may also automatically collect data from you using cookies and similar technologies. Please see our Cookie Policy for full details.

We may also receive data from third parties such as search engines, analytics providers, advertising networks, technical providers, payment processors and delivery services, such as Google, Facebook and others. Many of these are based outside the EU.

4. Marketing Communications

Under our legitimate interests (to grow our business) or with your consent we will use your personal information to send you marketing communications.

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and, in each case, you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

We will not share your personal data with any third party for their own marketing purposes without your express consent. You can ask us or third parties to stop sending you marketing messages at any time by following the unsubscribe link on any marketing message sent to you or by contacting me. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions.

5. Disclosures of your personal information

We may have to share your personal information with:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 (DPA 2018) you have rights in relation to your personal data that include: the right to be informed, request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

10. Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Cookies

You can use settings in your browser to control, disable or refuse cookies, although this may cause some parts of this website to become inaccessible or function incorrectly.